Shell STAS -E2E Delivery Lead - Youthall


STAS -E2E Delivery Lead

İlan Kapandı.

Bu ilan Shell Petrol A.Ş'nin, Open Resourcing (Açık İstihdam) sisteminin Global Workday alt yapısı çerçevesinde güncellenmesi sonrası erişiminin olmaması nedeniyle Shell Petrol A.Ş. çalışanlarının ilanlara başvuru yapabilmesi için özel olarak yayımlanmıştır.

Paylaşılacak ilan linkleri Shell Çalışanları dışında 3. Şahıslar ile paylaşmamanız şirket içi bilgilerin gizliliği açısından çok büyük önem taşımaktadır.

İlan Tanımı

  • Job Family Group: Commercial and Retail
  • Management Level: 04
  • Present Company: TR03 Shell & Turcas Petrol A.S
  • Country/Region of Work Location: Turkey
  • Target Hire Date: December 1, 2022
  • Worker Type: Regular
  • Posting End Date: October 12, 2022
  • Business unit :Downstream
  • Job Requisition ID: R93326
  • Location: Istanbul - Esentepe
  • Posting Date: 01/10/2022 - 2 days ago
  • Job Family: B2B/B2C Customer Operations
  • Time Type: Full time
  • Job Type: Regular
  • Supervisory Organization: o DDO/BB CO Turkey (Asli Bertan) (59711214)
  • Hiring Manager: Asli Bertan


Job Description:
Customer Operations (CO) Vision is to provide a Best in Market Customer Experience and deliver Business value, at an affordable cost. This vision will be achieved through 5 pillars; Customer obsessed, Performance Excellence, Digital Innovation, Our people, our differentiator, HSSE & Social Responsibility.
This role will be part of CO leadership team and will be a key player of CO transformation journey.

  • The E2E Delivery Lead is accountable for collaborating with business partners and stakeholders to identify opportunities and implement solutions.
  • Responsible of all systems and processes work in an efficient way to have best in market customer experience and deliver value at an affordable cost.
  • Responsible of delivering local e-transformation projects which effects Customer Operations’ processes like, invoicing etc.
  • Identify opportunities, propose & implement solutions to improve CO process efficiency,
  • Responsible of coordination of KPI performance dashboards and return to Green actions.
  • Work with business partners and stakeholders to plan and manage the change agenda and implementation of local and global projects
  • Support Manager CO in preparation and running of engagements.
  • Acting as a bridge between global lines and local stakeholders to implement the solutions in order to have flowless processes.
  • Experience in project management, Agile, CI, coaching, motivating, and providing guidance to teams and/or individuals
  • Fluent English is a must
  • Bachelor’s degree (Business related major) or equivalent experience
  • Proven experience in project management in a complex stakeholder environment (global&local)
  • Has proven leadership, coaching and developing others.
  • Being familiar customer dynamics and processes of Mobility B2B, Lubricants and SFS is a plus.
  • Proven ability to manage multiple priorities to meet Stakeholder expectation
  • Able to put Customer centricity at the heart of the role, inspiring a team to deliver an exceptional Customer experience
  • Able to develop an extensive network of contacts, subject matter experts and decision makers across the business to help resolve issues
  • Able to apply Continuous Improvement behaviors to lead improvement initiatives
  • Demonstrate relationship building skills, across several levels, including Customers team members and business partners
  • Demonstrate an in-depth knowledge of the business this role supports
  • Full knowledge of IT applications within scope of responsibility
  • Full knowledge of Group policies and standards & local regulations
  • Apply
  • Create Job Alert
  • Internal: E2E Delivery Lead

Aranan Nitelikler

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