Perform and manage the day-to-day operational and administrative aspects of dispatching pick-up and RT trucks.
Perform the administrative activities of Distribution Operations, as needed and as assigned.
Ensure that all dispatching operations are fulfilled and all legal & fiscal documents are correctly created on time
Make sure that all activities are carried in line with Shell Business Principles.
Custodian of Dispatch Office Golden Rules.
Maintain close business relationship with sales, customers and CSC.
Find and propose solutions to operational problems timely and efficiently.
Provide support to Customer Service Centre in order to handle Customer complaints timely and efficiently
If needed, actively backup other dispatch officers (in the same office or other offices in different locations / cities)
Ensure full compliance with ISO9001 Management Quality system and ISO27001 information security management systems.
Direct reports: None
White oil terminals and refineries in MDH
Annual Throughput in MDH white oil terminals:
Skills & Requirements :
Distribution Customer Service – Knowledge
Handle Distribution Complaints – Skill
Communication Skills – Knowledge
HSSE Skills – Knowledge
+ 1 year experience in dispatch operations
Able to work under stress with challenging daily deadlines.
Priority setting in hectic operational environment.
Turkish mother tongue is a prerequisite
Strong problem-solving skills and the patience to preserve with difficult problems, conflicting priorities and hurdles emerging on ad hoc basis.
Position can require some travel to dispatch offices throughout Turkey.
Prepared to work day and night shifts
Prepared to work long hours during peak periods (holidays, festivals) to ensure minimal disruption to the business
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o Internal: Dispatch Officer Marmara Ereglisi