Shell STAS - Delivery Assurance Advisor - Youthall
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STAS - Delivery Assurance Advisor

İlan Kapandı.

Bu ilan Shell Petrol A.Ş'nin, Open Resourcing (Açık İstihdam) sisteminin Global Workday alt yapısı çerçevesinde güncellenmesi sonrası erişiminin olmaması nedeniyle Shell Petrol A.Ş. çalışanlarının ilanlara başvuru yapabilmesi için özel olarak yayımlanmıştır. ​

Paylaşılacak ilan linkleri Shell Çalışanları dışında 3. Şahıslar ile paylaşmamanız şirket içi bilgilerin gizliliği açısından çok büyük önem taşımaktadır.

İlan Tanımı

Job Family Group: Downstream Supply Chain

Management Level: 07

Present Company: TR03 Shell & Turcas Petrol A.S

Country/Region of Work Location: Türkiye

Target Hire Date: Mayıs 1, 2023

Worker Type: Regular

Posting End Date: April 2, 2023

Business Unit: Downstream

Job Requisition ID: R115859

Location: Istanbul - Esentepe

Posting Date: 22/03/2023 - 1 day ago

Job Family: DSC Distribution

Time Type: Full time

Job Type: Regular

Supervisory Organization: STD/ET/312 Delivery Assurance (54046921)

Hiring Manager: Cem Kurt


Job Description:

Job Purpose:

• To liaise with hauliers, customers (IVR), CSC and scheduling teams to perform amendments to the schedule during its execution, manage customer enquiries and process urgent orders.

• Follow up performance of DSSS activities

• Coach and lead team members in ongoing operations and exceptional, non-standard situations on daily basis.

Principal Accountabilities:

• Primary contact point for the hauliers to advise truck drivers of necessary amendments to plan- is expected to perform all the regular DAT duties and responsibilities.

• Act as Senior Back up- in operational matters and issues with the DAT, when the DAT TL is off/on leave or is attending meetings etc;

• Support and deliver expertise in business performance calls

• Support the training of new staff in coordination with the DAT TL

• Proactively monitor and follow up on process deviations and quality issues in coaching other DAT members

• Have a deep understanding of OTD KPIs and provide information for analysis

• Analysing OTD KPIs together with the DAT TL

• Manage deviation from plan, i.e. process in GSAP any post schedule amendments to the shift: Left on board, plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered

• Receive urgent order requests and create urgent orders within framework of delivery promise. Provide feedback of changes to planned shipments to schedulers and scheduling admin team, particularly to VMI customers

• Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate. Ensure any Special Instructions noted on the orders have been processed

• Investigate and resolve customer complaints. Ensure documentation and filing is accurate, up to date and accessible

Special Challenges:

• Assess/handle unplanned issues arising from delivery/system constraints.

• Coach and lead team members in ongoing operations and exceptional, non-standard situations on daily basis

• Continuously rotating shift system (working in 2 shifts (from Sunday 22:00 till Saturday 22:00)

• Assess the implications of HSSE requirements, customer on-site HSSE risk, discharge requirements of drivers

• Feedback effectively to scheduling team and scheduling admin

• Workload in Festive periods, price change days, high season (summer) and weekends

• RTS Growth

Aranan Nitelikler


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