Shell

Job Description:

Job Purpose:

• To liaise with hauliers, customers (IVR), CSC and scheduling teams to perform amendments to the schedule during its execution, manage customer enquiries and process urgent orders.

• Follow up performance of DSSS activities

• Coach and lead team members in ongoing operations and exceptional, non-standard situations on daily basis.

Principal Accountabilities:

• Primary contact point for the hauliers to advise truck drivers of necessary amendments to plan- is expected to perform all the regular DAT duties and responsibilities.

• Act as Senior Back up- in operational matters and issues with the DAT, when the DAT TL is off/on leave or is attending meetings etc;

• Support and deliver expertise in business performance calls

• Support the training of new staff in coordination with the DAT TL

• Proactively monitor and follow up on process deviations and quality issues in coaching other DAT members

• Have a deep understanding of OTD KPIs and provide information for analysis

• Analysing OTD KPIs together with the DAT TL

• Manage deviation from plan, i.e. process in GSAP any post schedule amendments to the shift: Left on board, plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered

• Receive urgent order requests and create urgent orders within framework of delivery promise. Provide feedback of changes to planned shipments to schedulers and scheduling admin team, particularly to VMI customers

• Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate. Ensure any Special Instructions noted on the orders have been processed

• Investigate and resolve customer complaints. Ensure documentation and filing is accurate, up to date and accessible

Special Challenges:

• Assess/handle unplanned issues arising from delivery/system constraints.

• Coach and lead team members in ongoing operations and exceptional, non-standard situations on daily basis

• Continuously rotating shift system (working in 2 shifts (from Sunday 22:00 till Saturday 22:00)

• Assess the implications of HSSE requirements, customer on-site HSSE risk, discharge requirements of drivers

• Feedback effectively to scheduling team and scheduling admin

• Workload in Festive periods, price change days, high season (summer) and weekends

• RTS Growth