Shell STAS - CUSTOMER SUCCESS SPECIALIST

Bu ilan Shell Petrol A.Ş'nin, Open Resourcing (Açık İstihdam) sisteminin Global Workday alt yapısı çerçevesinde güncellenmesi sonrası erişiminin olmaması nedeniyle Shell Petrol A.Ş. çalışanlarının ilanlara başvuru yapabilmesi için özel olarak yayımlanmıştır.

Paylaşılacak ilan linkleri Shell Çalışanları dışında 3. Şahıslar ile paylaşmamanız şirket içi bilgilerin gizliliği açısından çok büyük önem taşımaktadır.

İlan Tanımı

Job Family Group: Commercial and Retail

Management Level: 06

Present Company: TR03 Shell & Turcas Petrol A.S

Country/Region of Work Location: Türkiye

Target Hire Date: September 1, 2023

Worker Type: Regular

Posting End Date: August 24, 2023

Business Unit: Downstream and Renewables

Job Requisition ID: R130386

Location: İstanbul - Esentepe

Posting Date: 15/08/2023 - Today

Job Family: B2B/B2C Customer Operations

Time Type: Full time

Job Type: Regular

Supervisory Organization: DRL/O/BB1 Lubricants (Ozgur Eray) (59711215)

Hiring Manager: Ozgur Eray

Sorumluluklar

Job Description:

• Manage pricing and CS&A activities for Lubricants Direct & Indirect Channel and GKA

• Manage pricing activities for Local Marine

• Back up role support for Contract Management activities when needed

• Set up and maintain end to end pricing data, including confirming pricing, implementing rebates and charge backs, investment deals, invoice accuracy, and resolving pricing related errors and disputes

• Month end and year end closing transactions

• OTC workflow focus and clearance of all invoices

• Manage price increase activities due to MOA principles

• Daily CDMS upload as a control activity

• First contact for Aeurus deal request and support Sales for the system related problems

• Execute legal and fiscal requirements, working with local legal focal points for new regulations

• Superuser activities ; testing and working close with local & global project teams for new requirements

• Daily B2B USD price update activities

• Responsible to follow billing blocks daily and close commucation with Sales

• Maintain Sales Hierarchy and banding adherence

• Product Lifecycle Data Management: maintain inclusions, exclusions and listings of products in support of PLM and Customer specific requirements

• STEM: maintain inclusions and exclusions products

• Customer Setup & Amend : use CS&A, GSAP and Sales Force ensuring data entered are complete and accurate, that compliance and data privacy framework are met and that customer setup structure is in line with customer requirements and in line with Global MRD direction, Shell Data policy

• Ensure Customer Set up & Amend on time by monitor CS&A process for Sales Team.

• Act as Resolution Owner for Master Data Disputes. Liaise with key interface, business partners and/or Customers to resolve them and perform invoice adjustment

• Maintain master data integrity. Review Customer Master Data Accuracy Control reports, correct any data errors and track performance against SLA

• Establish and maintain the integrity of the Customer Master Record per Global Standards

• Be aware of the principles behind Data Quality Standards and the KPIs linked with Data Quality

• Experience in E2E processes; guardian of SOP

• Coach the team on how to use CS&A,GSAP,Aeurus,Lube Analyst,Nextgen and BI tools in order to create or define the data.

• Practice LAT behaviors, HSSE policies, and Shell Business Principles. Operate within the Manual of Authority and the Standard Offer Book

• Provide “One Team” support for Sales in owning and resolving all Deal Making issue resolution. Work to uncover issue root cause of issues and implement sustainable fixes

• Deliver performance excellence through Customer Fulfilment Operations Councils with a focus on strong end-to-end collaboration with business partners

• Full compliance with TS-EN-ISO 9001, ISO/TS 16949, TS-EN-ISO 14001 and ISO 27001 standards/procedures/work instructions

• Stronger relationship management within customer and stakeholders/Sales.

• Continuous Improvements:

Aranan Nitelikler

SKILLS

• Bachelor degree preferred (Business related major) or equivalent experience

• English language- Advanced

• Minimum 2 years experience in similar role

• Senior experience in system e.g GSAP,CS&A,Aeurus

• Strong analysis and problem solving ability

• Understand Shell’s Play Book and customer value proposition

• Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures of Shell

• Able to demonstrate a continuous improvement mind-set

• Demonstrated communication and relationship building skills

• Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities

• Demonstrated ability to identify and improve service offerings in line with customers operations and processes

• Ability to multi-task under time pressure. Excellent team-working capability, team player building relations based on trust & honesty.

Shell

STAS - CUSTOMER SUCCESS SPECIALIST

İlan Tanımı

Sorumluluklar

Aranan Nitelikler

Ayrıcalıklar

Departman

İlan Türü

Yayınlanma Tarihi

Son Başvuru

Maaş

Çalışma Lokasyonları

The future. Yours to make.

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