Shell STAS -Customer Success Specialist - Youthall
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Shell

STAS -Customer Success Specialist

İlan Kapandı.

Bu ilan Shell Petrol A.Ş'nin, Open Resourcing (Açık İstihdam) sisteminin Global Workday alt yapısı çerçevesinde güncellenmesi sonrası erişiminin olmaması nedeniyle Shell Petrol A.Ş. çalışanlarının ilanlara başvuru yapabilmesi için özel olarak yayımlanmıştır. ​

Paylaşılacak ilan linkleri Shell Çalışanları dışında 3. Şahıslar ile paylaşmamanız şirket içi bilgilerin gizliliği açısından çok büyük önem taşımaktadır.

İlan Tanımı

Job Family Group: Commercial and Retail

Management Level: 07

Present Company: TR03 Shell & Turcas Petrol A.S

Country/Region of Work Location: Turkey

Target Hire Date: January 1, 2023

Worker Type: Regular

Posting End Date: December 9, 2022

Business unit: Downstream

Job Requisition ID: R101347

Location: Istanbul - Esentepe

Posting Date: 30/11/2022 - 1 day ago

Job Family: B2B/B2C Customer Operations

Time Type: Full time

Job Type: Regular

Supervisory Organization: oDDO/BB3 Fleet Solutions (Pinar Kiran) (59711217)

Hiring Manager: Pinar Kiran

Sorumluluklar

Job Description:
Supports and works together with our Resellers (Indirect Channel) to improve and standardize their operational service quality and ability with the aim of they don’t need to contact with CO for daily operations. Proactively make outbound calls, and visits to explore new improvement areas and deliver new projects together with our Resellers.
· Adopts Customer 1st mindset and utilizes the CSP behaviors to deliver an exceptional customer experience
· Represents a professional customer focused image of Shell to the customers
· Identifies opportunities to improve the customer experience for customers
· Handles a range of first line customer enquiries within the agreed processes and ways of working
· Takes ownership for the end-to-end customer enquiry which may require engaging other partners across the service chain
· Acts to resolve customer enquiries during the first contact with the customer (live resolution).
· Pro-actively keeps customers informed throughout the contact management process.
· Records and follow up all customer contacts in customer facing systems for the service accredited.
· Escalate immediately where appropriate to Team Leader or Sales Manager any issue which could jeopardize the relationship with the customer
· Maintains current up-to-date knowledge of business processes and procedures for area of responsibility
· Delivers on your customer promise and commitments
· Meeting Shell Card (euro-shell) customers’ requests. Communicate with global stakeholders in case of operational problems of Shell Card customers.
· Identifies and agrees with the Team Lead their own Individual Development Plans and acts to close any performance or development gaps

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