Shell

Accountabilities

• S/he will be coordinating the suppliers’ field operations with our field team as single point of communication for more than 50 suppliers and field staff to deliver the best customer experience & service.
  
• Moreover, S/he will be responsible for supporting & coaching the field team to achieve best in class operations & execution standards in Select shops and deli2go products by enabling optimum placement and maximum availability.

Support & Coach the field team for Best-in class Operations & Execution Quality in the field,

• Support & Coach field team to ensure Food Safety Standards are implemented in shops with the right direction such as coffee machine cleaning and maintenance & bakery baking programme.
• Support & Coach field team to ensure the right placement is executed for active sales, promotions, and other customer-oriented activities.
• Support & Coach field team to ensure the right implementation of planogram to the Select Shops (eg: entrance gondola chillers, beverage chillers, etc.) for creating maximum value both for Dealers & Shell.
• Responsible for gathering related inputs from field teams for best operational excellence (eg: forecast of cold sandwiches/hot sandwiches for better production planning)
• Support & Coach field teams in seasonal changes & peak times such as high season holidays or feasts.
• Support & Coach field team for the bakery and Hot Sandwiches operations, acting as an advisory and trainer role for baking programmes and operational details.

Coordination of Supplier Field Operations with Sales & Ops Teams,

• As a single point of contact with the field team, S/he will be coordinating the execution in Select shops with suppliers’ field staff such as supplier regular promotions, meal offers, active sales promotions, coffee activities vs…
• Be an active advisor for the execution of field sales improvement activities such as daily/weekly/monthly local active sales activities
• Be a single point of contact for ROTA (field team task assignment system) in Convenience Retail team, coordinating and following CR related tasks and outcome.
• Actively being present in the field, making regular site visits to Select shops.

Improve Supply Chain Penetration and Support & Coach the field team & dealers for ordering systems,

• S/he will be responsible for improving CR Supply Chain purchasing penetration of Dealer Operated (DO) Select shops with an aspiration of reaching to %100 footprint in DO network

Requirements

• Retail and/or Convenience Retailing experience
  
• Operations Experience in Retail/FMCG
• Experience in Food Safety
• Hands-on way of doing business
• Flexibility based on seasonal peeks
• Resilient manner
• Customer focused ways of working
• Use of MS Office programs
• Extensive Analytics Capability
• Aware trends, keen to learn on new technologies
• Having Commercial Approach with quantitative thinking
• Advanced MS Excel & power point skills
• Understanding of dealership dynamics
• Understanding of category dynamics
• Understanding of pricing indexing & margin calculation
• Experience in working in a fast-changing environment with uncertainty (i.e.: FMCG)
• Relationship management and communication skills
• Analytical approach and negotiation skills
• Fluency in English
• Sales experience is a plus