FANUC Türkiye Customer Service Specialist - Youthall
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FANUC Türkiye

Customer Service Specialist

İlan Kapandı.

FANUC Türkiye - Customer Service Specialist

İlan Tanımı

As a global player FANUC offers the best of two worlds; international career opportunities in a family environment and a dynamic company where people are the center of all activities.

We manage diverse projects, we are passionate about our work and due to our continuous development process we set trends in the international automation industry.

Did you ever wonder how your phone was made? Or what made the parts and assembled the car you drive? There is a high probability that FANUC was involved!

FANUC is the world leading provider of factory automation. Our machine range includes a number of Robots, Cutting, Drilling, and Injection Molding machines, Laser, motors and control systems used in automation.

Sorumluluklar

  • Issuing all invoices coming from service hotline teams.
  • Ensuring that invoices and are prepared completely and accurately.
  • Calling the customers on the aging list and following up on the open payments.
  • Follow up on the quotations sent from the service hotline teams when necessary and understand the customer's decision by calling them.
  • To receive proposals about the organizations to be made by the service department.
  • Collecting and sharing information requested by Customer Service Manager for monthly reports.
  • Supporting the service hotline teams, checking the customer records in the CRM and informing them, and answering the phones when necessary.
  • Printing and scanning the installation reports from CNC Machine Tool Dealers, saving them to the system, entering the warranty dates, and sharing the information afterward.
  • Entering the information of Fanuc products into the CRM system coming from the Supply Chain team.
  • Entering "initial warranty" records coming from the European office.
  • Assisting in the follow-up of proposals sent from the PTS team, when necessary, with the guidance of the manager.

Aranan Nitelikler

  • Associate or Bachelor’s degree in related field.
  • Minimum 2 years of experience in a similar role.
  • Good knowledge of MS Office applications
  • Strong organizational skills that reflect ability to perform and prioritize multiple tasks with excellent attention to detail.
  • Good communication skills on all levels of the organization both internal and external.
  • Knowledge of CRM system and SAP is preferable.
  • Flexibility, also in terms of working hours.
  • Good knowledge in English, both written and spoken.
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STJ İnsan Kaynakları Bilişim ve Danışmanlık A.Ş. Özel İstihdam Bürosu Olarak 13/05/2022-12/05/2025 tarihleri arasında faaliyette bulunmak üzere, Türkiye İş Kurumu tarafından 26.04.2022 tarih ve 11382333 sayılı karar uyarınca 1078 nolu belge ile faaliyet göstermektedir. 4904 sayılı kanun uyarınca iş arayanlardan ücret alınması yasaktır.