WASK Customer Success Associate

• Advanced in English (Writing & Speaking),

• Having knowledge in strategy development, planning and creating roadmaps,

• Having strong communication skills, passionate about developing work, proactive and high persuasive ability,

• Being self-confident in business responsibility and prone to teamwork

Empathize with customers, translate their concerns calmly and competently and translate to others
Having presentation and representation skills,
Identifying and understanding customers trends
Creating a manageable success plan with the customer,
Having to represent the interests and requests of customers appropriately and accurately throughout the company and to create a strategy with the development team with these requests,
Identifying key performance indicators (KPI) and correlating them with team and company goals,
Identifying and creating customer experience strategies that will positively return to the company,
Collecting all data coming from customer feedback to add solution suggestions and report them.

WASK