- Handle and resolve inquiries coming from customers, Ensuring an effective and successful first-time communication with the customer.
- Follow up on customers' communication daily, find and resolve customer complaints in time, and review & resolve issues including improvement actions to avoid reoccurrence.
- Analyze customer & order data, identify pain points and create necessary actions for improvement.
- Work closely with Customer Service, Business Development team, and Product teams to create a better customer experience.
- Follow customers' comments on social media platforms and app store ratings regularly and obsessively.
- Develop business processes according to the operation direction.
- Take part in operating social media, editing photos, and posting on the company page.
İlan Tanımı
Aranan Nitelikler
- 2-3 years of experience in Customer Services preferably within E-commerce or call center organizations, outbound work background is a plus.
- Familiar with the use and operation of the fresh chat (more than 80 daily conversations), Freshdesk (more than 40 daily work orders).
- Excellence in both Turkish and English communication.
- Good sense of service, able to discover problems and feedback user service information to line manager in time.
- Able to operate in a cross-cultural and complex matrix environment with the support of strong interpersonal communication skills.
- Analytical thinking and data analysis competencies.
- Familiar with social media platforms such as Facebook, Google Play, YouTube, etc.
- Having experience in social media operation or having the ability to Photoshop is a plus.
- Familiarity and understanding of CRM (customer relationship management) are a plus.
Ayrıcalıklar
- Monthly meal allowance and traffic allowance,
- SGK social insurance,
- Exchange rate subsidy,（when the exchange rate of Turkish Lira to USD is lower than 0.1）
- Monthly team building,
- Wedding gifts and childbirth gifts,
- Weekends and various holidays,
- Experienced mentor, fast promotion, an international team,
- Fast-growing internet company, opportunity to benefit from being part of a growing company with a mission to be one of the leaders in its industry.
