RADAAR is a powerful social media management and collaboration platform designed for handling multiple brands. It helps marketers at every step, from scheduling and publishing posts on their profiles to analyzing their efforts.
İlan Tanımı
We are looking for a Customer Success Representative who will support end to end customer experience and relevant teams according to user insights.
Sorumluluklar
• Identify client needs and suggest appropriate products/services.
• Customize product solutions to increase customer satisfaction.
• Build long-term trusting relationships with clients.
• Regularly following ticketing and tracking tools
• Identifying the problem when a request is received and responding directly when necessary.
• Tracking the resolution of the problem and notifying the customer after it is resolved.
• Working closely with the product team to improve user experience.
• Understanding all related metrics to improve the user experience.
Aranan Nitelikler
• 1-2 years of experience in a similar role.
• Develop and maintain client relationships.
• Minimum B2 English Level.
• Experience with MS Excel (analyzing spreadsheets and charts).
• Understanding of customer performance metrics.
• Familiarity with CRM software (not mandatory).
• Strong problem solving/troubleshooting skills
• Time management skills to enable prioritization of tasks
• Appreciation and understanding of teamwork.
İşe Alım Süreci
- Pre-Interview (Phone Call)
- Offer (Video Call)
