Hilti

What's the role?

We’re looking for a motivated team member who has a passion for customer relations on phone and desire advancement opportunities in our organization.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

Customer Service Representative (Inbound) role, your development begins with hands-on training which will set you up for success by learning the foundation of Hilti’s culture, products, and services.

You'll be sitting for prolonged periods of time and spend extended amount of time on the phone. There will also be opportunities for hands-on training exercises, meetings, workshops, and presentations.

As a Customer Service Inbound Representative, you will influence and serve all Hilti customers, including other functions in Hilti and Account Managers who have direct relationships with the Hilti customer experience. This position is accountable for achieving profitable sales, providing timely and appropriate customer service and technical expertise with strong orientation to understanding a customer’s specialized needs and requirements to ensure the successful achievement of the company’s objectives and growth. Your participation and success in the Strategic Customer Development is essential to prepare you for your next steps in other roles at Hilti.