Shell

Job Description:

In this position, it is expected to manage and support the team properly reporting to it and achieve operational excellence targets.

It is aimed to carry out the training processes to contribute to the development of mobility sales employees.

Learning:

• Preparation, delivery and reporting of trainings covering corporate culture, orientation process and personal development trainings of all organizational employees.

• Designs, implements, and monitors several programs and policies, including skill sets, leveling, organization design, etc..

• Preparation and submission of feedback and competence training for candidates in career planning process, manage Commercial and Leadership Academy.

• Providing L&D sources, programs, tools for all levels basing on 70:20:10 adults learning principle (Blended Learning Perspective).

• Organize & provide training in the manner which is most effective for employees and sales channels.

• To support other departments in Shell Turkey in terms of training and development.

• Participate in global training, ensuring local implementation to launch events and trainings.

• Designing development programs in accordance with Shell Turkey's needs and finding suitable training consultants.

• Providing training on leadership, coaching, team management, negotiation, performance management, conflict management, etc..

• Ensuring the design and operation of recruitment processes for the Mobility Department.

• Preparing learning catalogue for mobility staff.

• Organize Learning classroom for participants and follow up the planned trainings.

• Participating interview processes for Sales & Network Manager and Sales Growth Implementer.

• Preparing orientation plans for new hires for the Mobility Sales Team.

Team Management:

• Contributing to the development of the field team by structured coaching.

• Directly or indirectly manage a team of 50 people to ensure that the stations are ready in accordance with operational excellence standards.

• Acting in cooperation with other departments by regularly checking the workload of the team reporting to her/him.

• Being responsible for the identification, communication and follow-up of KPI’s ( HSSE ,TLAG , WC, NPS scores ; as well as NFR targets ) that will serve Shell's strategic preferences and directing its team.

• Preparing and monitoring the budget of the team reporting to him/her.

• Monitoring the overall performance within the team.

• Giving feedback to the direct reports through regular coaching every month.

• Following up the personal rights of the team (situations such as leave, resignation, etc.) together with human resources.

• Getting the team to adopt the main strategy determined by the leadership team.

• Providing regular coaching and feedback to its own team and recording these efforts.

• To monitor the GPA determined for the team in accordance with Shell Türkiye standards.

• Conducting structured performance meetings for the team in every 6 months.

• Planning and carrying out structured meetings with the team as WILO – MILO.

Sales and Operations:

• Leading the team to ensure the company achieves sales targets.

• Ensure that the site operational excellence and service quality are maximized by coaching and motivating Site Managers, Frontline Staff, and Sales Growth Implementers & Team Lead.

• Collaborate with internal stakeholders (sales, engineers, HSSE, legal and others).

• To achieve common goals by direct reports in an appropriate way to increase commercial activities.

• To coach the site managers, considering the basic principles and principles of Shell.

• To ensure that PMTDR scores at stations are achieved in accordance with the targets.

• Investigating technical or operational deficiencies in current processes and ensuring that the necessary actions are taken.

• Collaborating to ensure that sales promotion officers work effectively and efficiently.

• To take all precautions for the safe execution of operational processes and to report them.

• Coaching the direct reports SAS ‘s ( SAS TL ‘s and SAS ‘s)

• To ensure that global and local good practices are transferred to the company. Ensuring the implementation of these applications within the company.

• Planned or unplanned visits to the sites for which the team is responsible.

• Maximise all sales development potential and protecting Shell’s interests and reputation.

• To ensure coordination between Shell Headquarter employees and the team and to take necessary solution-oriented actions.

• Ensure change management activities are considered and implemented for all operational activities.

• Identify & define opportunities where mobility can leverage technology to improve operational efficiencies and the customer experience in support of the overall mobility strategy.

• Develop standard KPI reporting to track support performance.

HSSE:

• Develop and maintain a strong HSSE culture within the districts.

• Promote and being role model of HSSE culture within the entire organization.

Dimensions:

• Direct reports: 6

• Indirect reports: 44+

• This role works across the CO and Dealer platform.

• Number of sites in the district: 1100+