The primary function is to provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing. Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions. Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, product changes or returns.
- Be the point of reference for customers from Europe region for all types of commercial requests: solve complex, high impact problems.
- Manage the export business-related activities where applicable
- Act as liaison between the customer and factory, proactively communicate in a timely manner with external customers about order verification, order and shipment status
- Provide customers product, delivery, claims/returns and program information
- Communicate also with operation to verify lead times, schedule customer orders according to their delivery needs and communicate special handling request
- Arrange setting up of new part numbers, ready for a customer order.
- Proactively communicate in a timely manner with external customers about order status related requests
- Apply extensive knowledge of business processes and systems.
- Participate in cross-functional company-wide business process improvement teams to resolve recurring customer issues and also responsible for maintaining processes and process flows. Includes also participation in business development projects.
- Accept and process sales order schedules and also discrete orders, following established business rules.
- Promote customer satisfaction and achieves cycle time reduction through team-based problem-solving.
- Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships.
- Proactively act to understand and solve customer needs and identify solutions to non-standard task/queries.