İlan Tanımı
Malezya'da faaliyet gösteren ve dünyanın en büyük e-ticaret platformu Alibaba'nın (Alibaba aynı zamanda Türk e-ticaret platformu Trendyol'un en büyük hissedarıdır) fonlarıyla yatırım yapan çok uluslu internet şirketi Mobvoyage, Endonezya'da faaliyete geçerek bir ay içinde yüz binlerce kullanıcıya ulaştı. Daha sonra Tayland, Vietnam, Malezya ve diğer ülkelere yayıldı.
Teknolojinin yerel yaşama katkıda bulunmak için nasıl kullanılacağına odaklanan, teknoloji tarafından yönlendirilen uluslararası ve yenilikçi bir şirketiz.
Türkiye'de çevrim içi ve çevrim dışı bağlantı sağlayan bir İnternet tüketim ve hizmetler platformu hayata geçirildi: Disoo
Sorumluluklar
1.Handle and resolve inquiries coming from customer , Ensuring an effective and successful first time commuication with the customer
2.Follow up on customers communication daily, find and resolve customer complaints in time, review & resolve issues including improvement actions to avoid re-occurence;
3.Analyze customer & order data, identify pain points and create necessary actions for improvement
4.Work closely with Customer Service, Business Devlopment team and Product teams to create a better customer experience
5.Follow comments of customers on social media platform and app store ratings regularly and obsessively
6.Develop business processes according to the operation direction
7.Take part in operating social media, edit photos and post on company page
Aranan Nitelikler
-2-3 years of experience in Customer Services preferably within E-commerce or call center organizations, outbound work background is a plus;
-Familiar with the use and operation of freshchat (more than 80 daily conversations), freshdesk (more than 40 daily work orders);
-Excellence in both Turkish and English communication;
-Good sense of service, able to discover problems and feed back user service information to line manager in time;
-Able to operate in a cross-cultural and complex matrix environment with support of strong interpersonal communication skills;
-Analytical thinking and data analysis competencies;
-Familiar with social media platforms such as Facebook, Google play, YouTube, etc;
-Having experience in social media operation or having the ability to photoshop is a plus;
-Familiarity and understanding of CRM (customer relationship management) is a plus.
Ayrıcalıklar
-Monthly meal allowance and traffic allowance
-SGK social insurance
-Exchange rate subsidy（when exchange rate of Turkish Lira to USD is lower than 0.1）
-Monthly team building
-Wedding gift and childbirth gift
-Weekends and various holidays
-Experienced mentor, fast promotion, international team
-Fast-growing internet company, opportunity to benefit from being part of a growing company with a mission to be one of the leaders in its industry
