Shell

Dimensions

No of Sites: > 1.100

Fuel vols(Under Canopy) > 5.5 bln liters

B2c c2 > 130 m $

Nfr c2 > 15 m $

Expected B2C c2 from Growth > 6 m $

Direct Reports – No, but delivery through others will be essential

Definition

To deliver growth through Continuous Improvement is a key enabler to achieve and sustain the above objectives and ambitions. The Vision is to make it the Way We Do Business so we can deliver more value to both Shell and our Customers. This means we aim for everyone constantly doing what we already do in a better and simpler way (to remove waste, improve the effectiveness of what we do in performance units) to close the gap to potential and to make us the most competitive in our business.

Purpose

To embed the growth mind-set into the market supported with right behaviors, Learner mindset and CI culture.

Evidence of success is when CI principles become the Ways of Working and everything we plan, do and improve during our work day delivers business value.

• Capability – develop strong CI capability within the business, including problem solving skills for front-line staff and practitioners; as well as middle/upper management levels are equipped with the right coaching skills (learners not knowers).

• Culture - success here is getting the business leaders to run their daily huddles and talk about business performance (as seen in the Visual metrics), having disciplined execution of daily/weekly tasks; and continued generation of CI ideas that drive value as part of Just-do-it value delivery.

• Support identification of Ultimate Potential initiatives and co-ordinate/facilitate the delivery of those throughout the funnel (Fit4Tool)

• Work with Finance to ensure Ultimate Potential initiatives are having the promised bottom-line impact and help Mobility deliver its 2025 growth ambitions

Accountabilities

DELIVER & SUSTAIN RESULTS

Act as a focal of key projects as such DIGI IP and Growth strategy implementation. Support the coordination of site/facility/function delivery execution plan – ultimately linked to business results and improvement actions.

• Lead the digitalization of e2e Investment Proposal process (Digi IP) and work hand in hand with both local & global IT teams, Finance, Network, Legal and Mobility Sales & Acquisitions teams. By leading the project, the incumbent will act as Product Owner of the process by collecting business requirements, translating to the technical team, designing the Digi IP platform’s user interfaces, restructuring e2e process, testing, driving change management. The incumbent will also work closely with Automatic Contract Creation Project Team in terms of data mapping of Dovamo-Excel/Word IP-Digi IP-Webtool since both projects will be integrated at the end

• Being a focal of network growth strategy implementation. As per the growth strategy, the purpose is to growth site numbers to 1.300 until the end of 2023. Collaboration with Sales & finance team is a key factor for the success. The role will be responsible for acting as an ambassador of Growth strategy, delivering 6 m $ b2c C2 annually through implementation at identified market areas and to work closely with network planners for driving business to success.

• To build a value-growth CI pipeline annually, prioritize projects as per Leadership team’s direction and personally take ownership over complex big projects including customer centric end-to-end value stream transformation projects and/or UP initiatives

• Lead & deliver projects as a project manager, advisor, coach/trainer, playing a Q/A role where needed

• Participate in steering teams, ensuring compliance with RDS CI Standards

Facilitate CI workshops, leading projects and other CI activities focused on driving key business KPIs and priorities

Capability

Act as Focal Point of Network Team to submit projects to various award platforms (LFE, Local & Global EVP, Global Network, Enterprise First) on behalf of the team and identify new opportunities for the team

Run quarterly Network pulse survey to collect Network Team’s comments

Identify, coordinate and co-deliver the training of CI Practitioners, Frontline and Leaders to deliver long-term sustainable business results and close the CI capability gaps

Build deployment capabilities in the line (assessment, competence development)

This role works closely with Ultimate Potential Coordinator EUSA to drive the regional program further into the local mindset and work closely with the local Mobility organisation to deliver a step-change in the delivery.

Culture

• work with Line Managers and business and team leads to ensure that they understand their roles in driving CI in their groups, this includes:

o Standard Operating Procedures exists in all critical/risk areas

o Visual Metrics in place that answer ‘how my day-to-day work’ impacts the P&L and metrics that drive value

o Daily/Weekly huddles used by market teams

Candidates will be assessed not only on their Capability but on their sincerity to develop people and their ability to motivate and lead people within and outside their own organization

• Must be a talented and experienced project manager with strong process and leadership skills, including ability to shape outcomes, lead end-to-end project teams, business stakeholders and team members

• Retail competent, has a strong delivery mind-set and is outcome oriented

• Strong negotiation skills. Negotiates in a way that pulls the levers, while maintaining positive relationships in all stages e.g. knows when to push back, Proposes alternatives and their impact to both parties for each topic in the agenda, inviting customer’s suggestion and confirming acceptability of the resolution. Secures the final agreement, summarising the new proposal and highlights its benefits to the customer.

• Project Delivery. Executes medium-to-high complexity projects effectively and in a timely manner through appropriate deployment of all resources, as defined under the project plan. Drives execution of projects in accordance with appropriate governance structures, processes and procedures, to ensure high stakeholder engagement and commitment.

• Collaboration & Stakeholder management is essential. Identifies and addresses issues of common interest and conflicts with customers and other areas of work. Ability to manage every level of stakeholder in order to deliver the growth strategy.

• Good understanding of financial KPI’s and guide/coordinate teams for finalizing deals align with companies’ financial targets.

• Experience in the application of various process/business improvement techniques (ie. Lean Six Sigma): CI Practitioner or CI Specialist preferred

• A self-starter and self-motivated personality, ability to create new ways of working by embedding digital solutions into the game

• being resilient and flexible under pressure and changing situations

• Proven skill in Change Management, Stakeholder management and Intervention

• Knowledge of Power BI and MS Forms is preferred

• Understanding of business value drivers and strategy

• Demonstrated strong analytical, interpretive and presentation skills; able to synthesize complex information and prepare concise, compelling presentations. Good understanding of Financials

• Ability to reduce complexity and generate practical, simple solutions in simple language to create a shared vision. A strong influencer, coalition builder, and motivator of diverse teams

• Comfortable working with uncertainty, complexity, and incomplete information

• Demonstrated effectiveness in leading or influencing cross-functional teams and driving change in a multi-cultural, multi country environment

Competencies

Competence level

CI Coach & Growth Coordinator

Commercial & Economic Acumen Skill

Negotiation and Deal making Skill

Project Management & Delivery Skill

Stakeholder Management Skill

Strategy Implementation Skill

Coaching Knowledge

CI deployment Knowledge

Data analysis Knowledge

• The role will require a collaborative, motivated person who is committed to delivering results as an individual contributor

• Ability to work on an end-to-end basis in a cross-functional matrix environment, to influence and gain commitment at all organizational levels, managing competing demands from different stakeholders

• Ability to identify the root cause of the problem and build alternative approaches for delivering the results.

• Team Player and Ability to work with people from various work streams cutting across functional boundaries and solicit partnership

• Ability to manage multiple complex items, whilst being effective at delivering through others / other teams