Shell

Purpose

• Perform and manage the day-to-day operational and administrative aspects of dispatching pick-up and RT trucks.

• Perform the administrative activities of Distribution Operations, as needed and as assigned.

Accountabilities

• Ensure that all dispatching operations are fulfilled and all legal & fiscal documents are correctly created on time

• Make sure that all activities are carried in line with Shell Business Principles.

• Custodian of Dispatch Office Golden Rules.

• Maintain close business relationship with sales, customers and CSC.

• Find and propose solutions to operational problems timely and efficiently.

• Provide support to Customer Service Centre in order to handle Customer complaints timely and efficiently

• If needed, actively backup other dispatch officers (in the same office or other offices in different locations / cities)

• Ensure full compliance with ISO9001 Management Quality system and ISO27001 information security management systems.

Dimensions

• Direct reports: None

• White oil terminals and refineries in Aliağa

• Annual Throughput in Aliağa white oil terminals:

Diesel volume: 690.000 m3

Gasoline volume: 120.000 m3

• Distribution Customer Service – Knowledge

• Handle Distribution Complaints – Skill

• Communication Skills – Knowledge

• HSSE Skills – Knowledge

• + 1 year experience in dispatch operations

• Able to work under stress with challenging daily deadlines.

• Priority setting in hectic operational environment.

• Turkish mother tongue is a prerequisite

• Strong problem-solving skills and the patience to preserve with difficult problems, conflicting priorities and hurdles emerging on ad hoc basis.

• Position can require some travel to dispatch offices throughout Turkey.

• Prepared to work day and night shifts

• Prepared to work long hours during peak periods (holidays, festivals) to ensure minimal disruption to the business

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