Mobvoyage

Customer Service Specialist

Değerlendirme Sürecinde.

Mobvoyage - Customer Service Specialist

İlan Tanımı

1. Handle and resolve inquiries coming from customers, Ensuring an effective and successful first-time communication with the customer

2. Follow up on customers' communication daily, find and resolve customer complaints in time, and review & resolve issues including improvement actions to avoid reoccurrence;

3. Analyze customer & order data, identify pain points and create necessary actions for improvement.

4. Work closely with Customer Service, Business Development team, and Product teams to create a better customer experience.

5. Follow the comments of customers on social media platforms and app store ratings regularly and obsessively.

6. Develop business processes according to the operation direction.

7. Take part in operating social media, edit photos, and post on the company page.

Aranan Nitelikler

-2-3 years of experience in Customer Services preferably within E-commerce or call center organizations, outbound work background is a plus;

-Familiar with the use and operation of the fresh chat (more than 80 daily conversations), Freshdesk (more than 40 daily work orders);

-Excellence in both Turkish and English communication;

-Good sense of service, able to discover problems and feedback user service information to line manager in time;

-Able to operate in a cross-cultural and complex matrix environment with the support of strong interpersonal communication skills;

-Analytical thinking and data analysis competencies;

-Familiar with social media platforms such as Facebook, Google Play, YouTube, etc.;

-Having experience in social media operation or having the ability to Photoshop is a plus;

-Familiarity and understanding of CRM (customer relationship management) are a plus.

Ayrıcalıklar

-Monthly meal allowance and traffic allowance

-SGK social insurance

-Exchange rate subsidy(when the exchange rate of Turkish Lira to USD is lower than 0.1)

-Monthly team building

-Wedding gifts and childbirth gift

-Weekends and various holidays

-Experienced mentor, fast promotion, an international team

-Fast-growing internet company, opportunity to benefit from being part of a growing company with a mission to be one of the leaders in its industry

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