Shell

Purpose and Accountabilities:

- Maximize the business value of Shell Retail Channels in the Turkish market via the implementation of compelling partner and customer value propositions (current and new offers) with efficient site and operating model management

- Effective business planning process while managing the operational activites at the same time.

- Manage the integrated offers to all Retail Channels.

- Replicate the best practices between CO & DO platforms with a focus on Dealer Value propositions

- Responsible for the CO remuneration scheme, for the coordination of the entire business planning & replanning process and yearly self-assessment process of Retailers.

- Responsible for consistency between the CO business plans and T&R assumptions on market unit level.

- Manage the Retailer Value Proposition Pack including the RVP fees.

- Be the contract holder of site staff uniform and safety shoes. Lead the end-to-end process.

- Manage the relationship with the local suppliers that provide various services which are part of Shell’s Channels offers co-operating with Retail CP.

- Leading Site Opening/Closing and Dealer Change processes.

- Manage Retail Sales Team’s monthly ad hoc task&priorities (ROTA).

- Managing yellow and red card processes for Retail Channels.

- Being the owner of SPPM, Site Policies and Procedures Manual.

- Being the owner of DoR, acting as a bridge between Retail Sales and Operations team and Retail Network team.

- Acting as a bridge between local and global stakeholders for Retail Suply Agreements (RSA).

- Responsible for assuring the compliance and adherence to Global Operating Platform principles.

- Lead the process to localise the Retail Offer Book ensuring it reflects the local agreements and is aligned with the Channels offers and also manage SOWA and VR processes.

- Liaise with the central Channel Management team as a Subject Matter Expert in all areas related to Shell Channels offers.

Dimensions:

Please refer to the Line Manager for the relevant financial figures mentioned below.

Shell Turkey has about 1030 sites including 79 CO sites. Channel Offer is a strategic lever to offer competitive services to the Retailers and an effective business planning process at the same time.

- Channel Offer Manager should be responsible for the RVP budget with all the income and cost details ensuring there is no gap between the cost and income delivered from the contribution fees.

- Site staff uniform and safety shoes services led by the Channel Offer Manager should be in line with the budget determined with finance team. Also, Channel Offer Manager leads the end-to-end process of uniform & shoes service.

- The role requires coordinating the entire business planning with volume, CR turnover and opex target.

Skills and Requirements:

- Demonstrate aspired Enterprise First behaviors (Leadership, Accountability, Teamwork) and Shell core values (Honesty, Integrity, Respect for People)

- Hardworking personality and structured way of working

- Demonstrated effectiveness in stakeholder management and presentation skills

- Having expertise on working with internal, external, local and global stakeholders.

- Demonstrated strong analytical & interpretive skills and commercial acumen with highly developed end-to-end approach.

- Strong understanding of Retail business and economics

- Strong team member of sales support and cross functional teams with excellent communications skills

- Ability and strong motivation to drive and sustain the change within teams and organization

- Ability to manage different type of tasks at the sametime whilts being resilient and flexible under pressure

- Fluent in English

- Solid MS Office: Excel & Powerpoint knowledge