- Responsibility for the IT Infrastructure (configuration procedures in terms of network, desktop, notebook) of all locations supported.
- Responsibility for the installation (re-image) and first line support of legacy/GI PC’s in accordance with Shell global standards.
- Ensure SLA’s / Agreements and targets are met for Desktop operation with regards to local services and local helpdesk.
- Responsibility for the installation (re-image) and first line support of legacy/GI PC’s in accordance with Shell global standards.
- Ensure that all activities are executed in accordance with Shell standards and in compliance with Trust Domain security standards.
- Maintain HSE standards according to the Group standards and guidelines.
- Perform GID (Global Desktop operational platform) focal point tasks.
- Provide infrastructure consultancy for local / non-local projects. Design and advise suitable topology in line with Shell IRM standards and policies.
- Working in full compliance with ISO9001 Quality Management System and ISO27001 Information Security Management System.
Qualifications
- Able to work 6 months at least.
- Eligibility to work in Turkiye. Your university needs to be sponsoring for your SGK.
- Able to work minumum 3 days in a week in a winter period, every weekday within summer.
- Practical hands-on ability to resolve desktop/laptop problems.
- Excellent communication skills.
- Experience and knowledge of company systems and software essential or ability to learn quickly.
- Customer focused and able to provide training to the customer.
- Team player.
- Able to deliver under time pressure and deliver on set deadlines.
- Good business English, written and oral.
- Good PC knowledge essential.
- Ability to work independent.
- Result oriented.
