Bu ilan Shell Petrol A.Ş'nin, Open Resourcing (Açık İstihdam) sisteminin Global Workday alt yapısı çerçevesinde güncellenmesi sonrası erişiminin olmaması nedeniyle Shell Petrol A.Ş. çalışanlarının ilanlara başvuru yapabilmesi için özel olarak yayımlanmıştır.
Paylaşılacak ilan linkleri Shell Çalışanları dışında 3. Şahıslar ile paylaşmamanız şirket içi bilgilerin gizliliği açısından çok büyük önem taşımaktadır.
İlan Tanımı
Job Family Group: Commercial and Retail
Management Level: 04
Present Company: TR03 Shell & Turcas Petrol A.S
Country/Region of Work Location: Türkiye
Target Hire Date: September 1, 2025
Worker Type: Regular
Posting End Date: August 13, 2025
Business Unit: Downstream and Renewables
Job Requisition ID: R185596
Location: Istanbul - Esentepe
Posting Date: 04/08/2025
Job Family: B2B/B2C Customer Operations
Time Type: Full time
Job Type: Regular
Supervisory Organization: DRL/O/BB CO Turkey (Mustafa Erin) (59711214)
Job Description:
CO Vision is to provide a Best in Market Customer Experience and deliver Business value, at an affordable cost. This vision will be achieved through 5 pillars
Customer obsessed, Performance Excellence, Digital Innovation, Our people, our differentiator, HSSE & Social Responsibility.
This role will be part of CO leadership team and responsible of CO transformation journey
Key Responsibilities
- Ensure all systems and processes operate effectively to deliver best-in-market customer value at an affordable cost.
- Identify opportunities for continuous improvement in Customer Operations (CO) processes and lead initiatives to optimize performance.
- Coordinate the development and maintenance of KPI dashboards, monitor performance trends, and drive Return-to-Green actions.
- Collaborate with cross-functional teams to identify and implement solutions that enhance process efficiency and customer experience.
- Lead the planning and execution of change agendas, including the implementation of local and global projects.
- Act as a liaison between global functions and local stakeholders to ensure smooth implementation of solutions and alignment of processes.
- Support the CO Manager in preparing and facilitating strategic engagements.
- Develop, maintain, and test Business Continuity Plans (BCPs) to ensure operational resilience and minimize disruption during unforeseen events.
- Lead e-transformation initiatives, including the development and implementation of e-invoicing solutions in compliance with evolving regulatory requirements.
- Proactively assess risks and establish mitigation strategies to safeguard critical business operations.
Requirements
- Experience in project management, Agile, CI, coaching, motivating, and providing guidance to teams and/or individuals
- English Language is a must
- Bachelor’s degree (Business related major) or equivalent experience
- Has proven leadership, coaching and developing others
- Proven ability to manage multiple priorities to meet Stakeholder expectations
- Able to put Customer centricity at the heart of the role, inspiring a team to deliver an exceptional Customer experience
- Able to develop an extensive network of contacts, subject matter experts and decision makers across the business to help resolve issues
- Able to apply Continuous Improvement behaviours to lead improvement initiatives
- Demonstrate relationship building skills, across several levels, including Customers team members and business partners
- Demonstrate an in-depth knowledge of the business this role supports
- Full knowledge of IT applications within scope of responsibility
- Full knowledge of Group policies and standards
- Full compliance with TS-EN-ISO 9001, ISO/TS 16949, TS-EN-ISO 14001 and ISO 27001 standards/procedures/work instructions
