Bu ilan Shell Petrol A.Ş'nin, Open Resourcing (Açık İstihdam) sisteminin Global Workday alt yapısı çerçevesinde güncellenmesi sonrası erişiminin olmaması nedeniyle Shell Petrol A.Ş. çalışanlarının ilanlara başvuru yapabilmesi için özel olarak yayımlanmıştır.
Paylaşılacak ilan linkleri Shell Çalışanları dışında 3. Şahıslar ile paylaşmamanız şirket içi bilgilerin gizliliği açısından çok büyük önem taşımaktadır.
İlan Tanımı
Job Family Group: Commercial and Retail
Management Level: 06
Present Company: TR03 Shell & Turcas Petrol A.S
Country/Region of Work Location: Türkiye
Target Hire Date: October 1, 2025
Worker Type: Regular
Posting End Date: September 18, 2025
Job Requisition ID: R187992
Location: Istanbul - Esentepe
Posting Date: 10/09/2025
Job Family: B2B/B2C Customer Operations
Time Type: Full time
Job Type: Regular
Supervisory Organization: DRL/O/BB1 Lubricants (Gozde Cendere) (59711215)
Job Description:
To perform scheduling services and activities that support and facilitate local Marine and Internation Marine
This position acts as a focal point between Customer Operations, Production Planning, Gantry, Warehouse, Transportation ,Custom offices ,Customers and Warehouse personnel
Principal Accountabilities:
• Ensure customer orders are delivered on time and in full (OTIF) as per agreed to service levels.
• Provide shipping department with schedule and documentation for next day loading.
• Provide operational excellence to marine processes for order tracking, loading ,planning and invoicing
• Support field operations from logistic planning to entire barge activities process tracking and coordination between customer
• Monitors vessel status and reacts to changes in vessel systems. Implements the loading and discharging plan. Cover barge scheduling as needed
• Informs, monitors and controls field activities of barges, supply agency boats and customs agency
• Monitor Barge performance, by providing Barge KPI reports. Submit weekly operational reports to Marine Planning and Operations Manager.
• Control contracts with logistics firms and provide reconciliation based on service received and invoices with logistic firms
• Provide support for regular or ad-hoc requests of the sales teams
• Provide and maintain accurate and accessible marine operations data in both internal data systems and ERP systems
• Support and participate in field and customer visits in order to improve operational efficiency
• Archive marine operations documents and maintain sustainable archive system
• Control marine orders on the sanction list before order to shipment process
• Superuser activities ; testing and working close with local & global project teams for new requirements
• Continuous Improvements:
Proactively identify and recommend CI initiatives, support or lead CI
projects.
Identify new opportunities for automation
• Provide shipment status reporting to all affected areas within Lubricant Supply Chain and Customer Operations
• Act as resolution owner of Customer complaints.
• Practice LAT behaviors, HSSE policies, and Shell Business Principles. Operate within the Manual of Authority and the Standard Offer Book
Key Challenges:
Manage relationships with key interfaces such as Customer Operations, Production, Planning and Warehousing to meet On Time in Full (OTIF) requirements
JOB KNOWLEDGE ,SKILLS AND EXPERIENCE
Language:
• English language- Skill
Skills & Experience:
• Bachelor degree ( min 2+ years related experience will be preffered) or equivalent experience in packaged and bulk products.
• Excellent communication skills (both written and verbal) with ability to interface with all levels within the organization and external partners
• Strong analysis and problem solving ability
• Drive, self-motivated, high on achievement; result-oriented, able to work under pressure
• Basics of Supply Chain processes related to Executing Order Fulfillment, Order Management, Inventory, and Logistics and Distribution.
• Proven ability to manage and prioritize a large workload to tight deadlines
• Strong drive to satisfy customer requirements.
• Fully compliant with ISO9001 Management Quality system, and ISO27001 Information security management system sstandards/procedures/work instruction
• Skilled in required legacy modules (SAP) related to Order Management, Inventory Management, Shipping Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures of Shell
• Understand Shell’s Play Book and customer value proposition
• Able to demonstrate a continuous improvement mind-set
• Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities
