Bu ilan Shell Petrol A.Ş'nin, Open Resourcing (Açık İstihdam) sisteminin Global Workday alt yapısı çerçevesinde güncellenmesi sonrası erişiminin olmaması nedeniyle Shell Petrol A.Ş. çalışanlarının ilanlara başvuru yapabilmesi için özel olarak yayımlanmıştır.
Paylaşılacak ilan linkleri Shell Çalışanları dışında 3. Şahıslar ile paylaşmamanız şirket içi bilgilerin gizliliği açısından çok büyük önem taşımaktadır.
İlan Tanımı
Job Family Group: Commercial and Retail
Management Level: 07
Present Company: TR03 Shell & Turcas Petrol A.S
Country/Region of Work Location: Türkiye
Target Hire Date: September 1, 2025
Worker Type: Regular
Posting End Date: August 20, 2025
Business Unit: Downstream and Renewables
Job Requisition ID: R154746
Location: Istanbul - Esentepe
Posting Date: 04/08/2025
Job Family: B2B/B2C Customer Operations
Time Type: Full time
Job Type: Regular
Supervisory Organization: DRL/O/BB1 Lubricants (Gozde Cendere) (59711215)
Job Description:
Job Purpose
Ensure Lubricants and Local Marine billing process of business in a timely manner and
deliver the desired outcomes.Provide support to stakeholders such as Lubricants and
Marine. Besides this role will support pricing and master data activities
Principal Accountabilities:
This role supports Customers may focus on some or all the accountabilities below,
depending on operational requirements
Billing
• Ensuring Billing Batch Job run successfully so that Billing Documents are
created; identifying and resolving errors
• Ensuring Billing Documents created are posted to accounting; identifying
and resolving errors
• Ensuring Invoices are created and sent to customers; identifying and
resolving errors
• Running VF04 (Maintain Billing Due List) as part of period end
closing(month end) closing activity to try and bill any pending transactions
• Running Month End Accruals Report (GINI) in test mode and resolving
outstanding errors before period close.
• Manage all related requests from sales team and sending manual
invoices to Marine customer daily
• Monitoring and managing the Batch Job for processing of Statements of
Account documentation
• Managing and monitoring the Self-Billing Process.
• Creating manual Billing Documents as and when required .
• Raising tickets and tracking them with SOM team.
• Bundle activities
Pricing:
• Month end and year end closing transactions
• OTC workflow focus and clearance of all invoices
• Manage price increase activities due to MOA principles
• Daily CDMS upload as a control activity
Master Data:
• Set up and amend Customer master data
• Product Lifecycle Data Management: maintain inclusions, exclusions and
listings of products in support of PLM and Customer specific
requirements
• Commit to meet individual KPI's, Team KPI's, and CO KPI's.
• Full compliance with TS-EN-ISO 9001, TS-EN-ISO 14001 and ISO 27001
standards/procedures/work instructions
• Taking responsibility for reach customer service standards when the
system failures(BCP mode) occurs
• CSS must adhere to schedule assigned and be prepared to work during
weekends and public holidays to handle operation continuity.
• Commit to an ongoing training and development progress.
• Excellent communication skills
• Team player, follow up skills
JOB KNOWLEDGE ,SKILLS AND EXPERIENCE
Language:
• English language- Advanced
Skills & Experience:
• Bachelor degree preferred (Business related major) or equivalent
experience
• Previous experience in Customer service or operations
• Experience in Microsoft Office and GSAP experience preferred
• Strong analysis and problem solving ability
• Drive, self-motivated, high on achievement; result-oriented, able to work
under pressure
• Demonstrated ability to identify and improve service offerings in line with
customers operations and processes
• Ability to build and maintain positive customer relationships and work in a
team-orientated environment
• Demonstrates a good knowledge of HSSE standards and practices
• Understand Shell’s Play Book and customer value proposition
• Able to demonstrate a continuous improvement mind-set
• Demonstrated communication and relationship building skills
• Demonstrate a willingness to be coached, showing an openness to
feedback and performance improvement opportunities
• Fully compliant with ISO9001 Management Quality system, ISO27001
Information security management systems, IATF 16949 International
Automotive Task Force, TS EN ISO 14001 Environmental Management
System, Management standards/procedures/work instruction
This role has a preferred candidate.
