DHL Express NPA (Customer Experience Research) Advisor - Youthall
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DHL Express

NPA (Customer Experience Research) Advisor

İlan Kapandı.

DHL Express - NPA (Customer Experience Research) Advisor

The working days will be 5 days between 08.00-17.15

İlan Tanımı

“DPDHL is an equal opportunity employer and promotes diversity in the workplace.”

Only candidates who are evaluated positively will be responded.

Sorumluluklar

  • Following up the problems that occur in the customer information flowing into the system, transmitting it to the unit managers when necessary, and producing improvement actions to solve it
  • To follow the "reminder procedure" to ensure that the managers to whom the second call is forwarded call the customers within 3 business days
  • Preparing daily performance results, PD data, NPA reports, etc.
  • Supports the organization of training for new managers to ensure the correct use of the system
  •  Receiving a score from each customer reached, recording it correctly in the system, convincing customers who score 6 or less to be called by a relevant manager again within 3 working day
  • To support the implementation of First Choice tools when necessary 

Aranan Nitelikler

  • Proficient at MS Office applications
  • Good level of English
  • Strong communication skills, open to change and develop
  • Prone to teamwork
  • Disciplined at follow-up
  • Preferably university graduation or student
  • Strong analytical thinking skills
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