The working days will be 5 days between 08.00-17.15
İlan Tanımı
“DPDHL is an equal opportunity employer and promotes diversity in the workplace.”
Only candidates who are evaluated positively will be responded.
Sorumluluklar
- Following up the problems that occur in the customer information flowing into the system, transmitting it to the unit managers when necessary, and producing improvement actions to solve it
- To follow the "reminder procedure" to ensure that the managers to whom the second call is forwarded call the customers within 3 business days
- Preparing daily performance results, PD data, NPA reports, etc.
- Supports the organization of training for new managers to ensure the correct use of the system
- Receiving a score from each customer reached, recording it correctly in the system, convincing customers who score 6 or less to be called by a relevant manager again within 3 working day
- To support the implementation of First Choice tools when necessary
Aranan Nitelikler
- Proficient at MS Office applications
- Good level of English
- Strong communication skills, open to change and develop
- Prone to teamwork
- Disciplined at follow-up
- Preferably university graduation or student
- Strong analytical thinking skills