Shell B2B Marketing and Customer Experience Coordinator - Youthall
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Shell

B2B Marketing and Customer Experience Coordinator

İlan Kapandı.

Shell - B2B Marketing and Customer Experience Coordinator
According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.

İlan Tanımı

Fleet Solutions has been recognized as the key growth lever for our overall Retail business. In line with our objective to become the best Fuel Retailer in the world, Fleet Solutions vision is to provide the best mobility solutions through cashless payments and associated Road Services to our B2B customers on the road in Europe, Asia and North America. In Turkey, our business is pioneering at bringing new solutions for the market and has been the market leader within the sector since 1996. We are on a strong growth trajectory and need a strong team member for exciting journey to sustain our vision. Team member will be part of marketing team and support the achievement of Turkey Fleet Solutions business through non-fuel products and services (other revenues).

B2B Marketing Coordinator (can be internally titled as Customer Experience) role will be responsible for overall delivery of Shell’s B2B mobility solutions in Turkey to vitalize Fleet Solutions strategy. Job is composed of business model development, E2E process definition, market activation, financial tracking (ROI, KPI management, revenue analysis), omni-channel marketing, collaboration with stakeholders and digital marketing together with strong commercial acumen.

The role is going to directly report to marketing manager and requires close cooperation with local sales team, indirect channel excellence, customer operations teams and other functions (Credit, legal, tax, Finance, IT) as well as external business partners from media agencies to third party business partners.

Sorumluluklar

Accountabilities

Acts as an integrated unit with Sales and Marketing teams in the identification of opportunities to up-sell non-fuel propositions.

Coordinate & Implement Changes to product and services by acting as the central process expert for operational teams on processes to deliver the CVP. This includes project management, scoping, understanding the change, training, local requirements & system readiness in all initiated projects (global, local and customer driven).

Develop and implement the country B2B marketing plan via ROI focused spent and SP&A budget management to support the delivery of T&R.

Drive integrated marketing communications strategy for Shell Fleet Solutions business Turkey.

Develops & executes communication to all relevant stakeholders. Ensures that the corrective solution is implemented/added as part of our CVP under banner of a Continuous Improvement mindset in sustainable and compliant terms.

Ensure alignment of new CVPs/processes with global standards, i.e. manage the Value Request Process and ensure Global Offer Book / Play Book Compliance.

Design, execute and update all omni-channel communication materials of relevant customer value propositions for a disciplined roll out both within current portfolio and prospect pool.

Executive analysis and reporting capability for fleet solutions business context.

Responsible from B2B customers’ insights and relationship scorecard. Manage Customer Experience (CSI and NPS) within local team and co-ordinate necessary business actions.

Support and be an active member of the business via the contribution of delivering local marketing agenda content as part of the local marketing team.

Comply with HSSE Life Saving Rules, Goal Zero and act in a responsible and proactive way in handling HSSE matters.


Aranan Nitelikler

Max. 3 years work experience in related fields

Advance level of written and spoken English.

A strong commercial mind-set, a passion for B2B and customers and relentless prioritization are critical to deliver our growth ambition. The candidate should show a good understanding of E2E value chain of the business, processes and related procedures within Sales, Marketing, IT, Pricing, Finance, Credit, OTC, Legal.

Stakeholder management ability both at local and global level is required.

The role requires strong analytical skills and ability to reflect/translate the executive findings through strong use of presentation (power point) skills and mastery level in Excel.

Performance Orientated and positive attitude are key. Not compromising on standards, ethics & compliance. Self-managed, self-starting individual.

Ability to multi-task. Excellent team-working capability, team player building relations based on trust & honesty.

Open for feedback & development opportunities.

Project Management skills and stakeholder management ability both at local and global level is required. Strong commercial acumen with broader perspective and E2E – bottom-line value understanding.

Ayrıcalıklar

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

The future. Yours to make.

We have global opportunities for those who want to go one step ahead to get to know different cultures while working. Take your time and think, what would it be like if you were working abroad? There is an example from us for you to imagine.
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